We run the back end of e-commerce — orders, fulfilment, and the quiet logistics that keep a shop running. A small Montreal firm working behind the scenes for online sellers. We don't build storefronts. We make sure the orders actually get out the door.
The unglamorous half of running an online shop.
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E-commerce operations
Day-to-day management of online order flow — from the moment a customer checks out to the moment the parcel leaves the building. We handle the queues, exceptions, and edge cases so your team doesn't have to.
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Order fulfilment
Pick, pack, and dispatch. We work with small and mid-sized catalogues — the kind that don't warrant a full warehouse but still need someone paying attention to every order.
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Inventory coordination
Stock counts, reorder triggers, and reconciliation between what the storefront says is available and what's actually on the shelf. Nothing kills a small shop faster than overselling.
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Returns & exchanges
The part nobody wants to deal with. We process returns, inspect goods, restock what's resellable, and keep the paperwork straight. Handled quietly, without drama.
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Data & reporting
Order logs, fulfilment metrics, and exception reports. We give you a clear picture of what's moving, what's stuck, and what needs attention — without burying you in dashboards.
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Systems support
Integration between your storefront, payment provider, and shipping carriers. If something breaks in the chain, we're the ones who notice and fix it before customers start complaining.
Four steps. Kept deliberately boring.
Map the flow
We look at how your orders actually move — from checkout to carrier — and find where things get stuck.
Connect the tools
Storefront, payment, inventory, shipping. We make sure they talk to each other, or we bridge the gaps manually.
Run the queue
Day-to-day order management, fulfilment, and exception handling. Small volume or steady flow — the same attention.
Keep it visible
You see what's happening — orders out, returns in, issues flagged. No black boxes.
Three quiet rules we keep.
Reliability
Orders go out when we say they will. If something goes wrong, we tell you before the customer does.
Clarity
Clear pricing, clear reporting, clear communication. You always know what we did and what it cost.
Quiet work
The best fulfilment is invisible. When everything runs properly, nobody notices — and that's the point.
Have a backlog, or just a question?
contact@federatic.liveOne address, one inbox. Most enquiries are answered within two working days. Please include your order volume and the platform you sell on.
On the public record
Federatic Inc. is registered in Canada. Full details are held on the Corporations Canada public register.
- Registered name
- Federatic Inc.
- Corporation number
- 1258182-5
- Incorporated
- 18 · 12 · 2020
- Jurisdiction
- Canada — Corporations Canada
- Type
- Non-distributing corporation — 50 or fewer shareholders
- Registered office
- 6205 Boulvard des Grandes-Prairies
Saint-Léonard/Montréal
Québec, H1P 1A5
Canada - Director
- Mohamed Nettah